FAQs
Thank you so much for taking the time to browse the site, and I hope that you find what you are looking for.
If you don't then please do not hesitate to contact me with your suggestions.
All of your messages are read and new prints are being added on a regular basis, so be sure to check back from time to time. Hopefully the following will answer any questions you may have.
The Prints
All of the prints are printed on 200gsm museum quality paper, using archival quality inks with durability and fade resistance, to ensure a perfect long lasting piece.
Frames are NOT included but the available print sizes are designed to fit standard frames from major retailers.
To avoid colours fading over time, avoid hanging in direct sunlight.
Don’t forget to tag us on Instagram – @plan9studio
Shipping
All orders shipped to the UK are free and all international orders over £50 are also free.
International orders under £50 will be charged £5 postage per order.
Every order is sent with tracking and you will receive your tracking number once your order has been dispatched.
All shipping will be calculated at checkout.
Returns
If you buy something and wish to return it please do so within 14 days of receiving it.
To arrange a return please contact me.
Returns shall only be accepted if the product is received undamaged and in the original packaging. The cost of returning the product shall be your responsibility. You will also be responsible for ensuring the product is packaged and posted appropriately. I cannot be held responsible for the loss of or damage to any returned product.
Upon receipt of the returned goods I will refund your initial payment within 7 days (minus the original cost of postage).
If your order arrives damaged then please contact me and I will arrange a replacement.
Colours & Print Care
Due to variations in the printing process and the calibration of individual screens, I can’t guarantee that colours will appear exactly as shown on the website, although every effort is taken to get the best possible results.
Privacy
I am committed to protecting and safeguarding your personal data. Your privacy is important to me, which is why I am updating my Privacy Policy in order to meet the new European data protection law, known as the General Data Protection Regulation (GDPR) which came into effect on 25th May 2018.
My Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from plan9studio.uk.
Personal Information Collected
When I talk about ‘Personal Information’ in this Privacy Policy, I am talking both about Order Information and Device Information .
Order Information
When you make a purchase or attempt to make a purchase through the Site, I collect certain information from you, including your name, billing address, shipping address, payment information and email address. I refer to this information as ‘Order Information’.
I use the Order Information that I collect to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, proving and providing you with order confirmations and receipts and providing refunds).
Additionally, I use this Order Information to:
– Communicate with you about the progress of your order
– Screen orders for potential risk or fraud
Device Information
When you visit the Site, I also automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, I collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. I refer to this automatically-collected information as ‘Device Information’.
I collect Device Information using the following technologies:
– ‘Cookies’ are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– ‘Log files’ track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– ‘Web beacons’, ‘tags’, and ‘pixels’ are electronic files used to record information about how you browse the Site.
Sharing Your Personal Information
I will never sell your personal data to another company. I do however share your Personal Information with third parties to help fulfil your order and to communicate to you, as described above.
Finally, I may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect my rights.
Your Rights
If you are a European resident, you have the right to access personal information I hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact me.
Data Retention
When you place an order through the Site, I will maintain your Order Information for our records unless and until you ask me to delete this information.
